PRIVACY POLICY

At Yelow Cash, S.L.U., we are committed to protecting your privacy. We aim to be transparent about the data we collect, how we use it, and what rights you can exercise in relation to it.

1. USER INFORMATION
Data controller:
Yelow Cash, S.L.U.
Tax ID: B19596014
Address: Parque Comercial Albán, Av. San Rafael s/n, 18100 Armilla (Granada)
Contact email: lopd@yelow.es

Yelow Cash, S.L.U. operates commercially under the Pilsa brand, owned by Pilsa Hostelería Técnica, S.L.U., but is solely responsible for the processing of data arising from ecommerce activity on www.pilsa.com.

2. PURPOSE OF DATA PROCESSING
We process your personal data for the following purposes:

– To manage and respond to information, contact or assistance requests.
– To process orders, returns, payments, and other operations related to online sales.
– To manage user registrations, personal accounts, and access.
– To send commercial communications when explicit consent has been given.
– To manage product reviews or satisfaction surveys.
– To interact on social media (without processing data beyond direct replies).

3. CATEGORIES OF DATA PROCESSED
– Identification data (name, surname, national ID)
– Postal and electronic addresses
– Contact details (phone, email)
– Banking or payment information
– Browsing or purchase behavior data

No special categories of data (health, ideology, etc.) are processed.

4. DATA RETENTION PERIODS
Data will be retained while a contractual, commercial or legitimate interest relationship exists. Afterwards, it will be deleted in accordance with legal, security, and confidentiality criteria.

5. LEGAL BASIS FOR PROCESSING
The legal grounds for data processing are:

– Execution of the purchase contract or requested services.
– Explicit consent (in forms, commercial communications, non-technical cookies).
– Legitimate interest for service improvement, fraud prevention, or customer support.

6. DATA RECIPIENTS
Data may be communicated to:

– Service providers necessary for contract execution (logistics, transport, payment gateways, technical support, etc.), always under a confidentiality agreement.
– Public administrations, tax authorities, or courts, when legally required.

Data is not transferred to third parties for commercial purposes.
No international data transfers are made outside the European Economic Area.

7. USER RIGHTS
You may exercise the following rights regarding your data:

– Access: know what data we process.
– Rectification: correct inaccurate or incomplete data.
– Erasure: request deletion of your data when no longer necessary.
– Restriction: temporarily restrict the use of your data.
– Objection: object to processing for personal reasons.
– Portability: receive your data in a structured format and transfer it to another controller.

To exercise these rights, contact:

Yelow Cash S.L.U.
Email: lopd@yelow.es
Postal address: Parque Comercial Albán, Av. San Rafael s/n, 18100 Armilla (Granada)

You may also lodge a complaint with the Spanish Data Protection Agency:
www.aepd.es

8. DATA PROTECTION OFFICER (DPO)
For any questions related to data protection, you can contact our external DPO:

Evalua Protección de Datos, S.L.
Av. del Conocimiento, 41. PTS. Floor 2, Office A207, 18016 Granada
Email: delegadodeprotecciondedatos@dataevalua.com (Subject: “Yelow”)

9. COMMERCIAL COMMUNICATIONS
We will only send electronic communications if:

– There is a prior contractual relationship and the content is similar to the product or service contracted.
– You have expressly consented to receiving them (Art. 21.1 LSSI).

You may unsubscribe at any time using the link included in each message or by writing to lopd@yelow.es.

10. INFORMATION ABOUT THIRD-PARTY DATA
If you provide data of third parties (e.g., delivery address), you guarantee that you have informed them of this policy and obtained their consent, releasing Yelow Cash S.L.U. from any liability.

11. MANDATORY NATURE OF DATA
Unless explicitly marked as optional, all form fields are mandatory. Refusal to provide them may prevent the requested service from being fulfilled.